Overview

Our refund policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

For any refund we will do the following :

  1. Inspection of item upon receipt from you
  2. You fill our refund form and provide your basic information including account details for the refund if necessary.
  3. We will give you feedback on the status of the returned item. This may be while you wait or if you cannot wait, we will call you via your telephone or send an email to you.
  4. If return is approved, we will initiate a refund to your given bank account. Or issue you a voucher refund which you can use to purchase any other item of the same worth in our store.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Need help?

Contact us at info@luvresulthome.com for questions related to refunds and returns.

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